12/13/2023 0 Comments Technical architect responsibilities![]() ![]() * Experience in management of large enterprise customers including technical projects requiring coordination of various resources for successful outcomes. ![]() IT engineers, developers, IT managers and Business owners' personnel), engaging with them at the appropriate technical level. * Ability to work well with a variety of customer roles and management levels (e.g. ![]() * Comfortable interacting with all levels of management Also, should include the ability to take a creative approach to problem solving, including troubleshooting and workaround identification. ![]() Should include a strong emphasis on deployment planning, troubleshooting, upgrading, integration, and maintenance of client/server operations. * Strong experience evaluating, specifying, and troubleshooting large enterprise Windows Client/Server architectures including network components (firewalls, switches), load balancers, different data bases, and virtual environments. * Excellent communication (both written and verbal), organization, time management, and leadership skills * BS/MS in Computer Science or another technical field The candidate should also be a creative problem solver who enjoys working on challenging issues, is comfortably handling customer escalations, continuously learning new technologies and protocols. The successful candidate will also have experience in one or more customer facing roles attaining trusted advisor relationships. The successful candidate will thrive on customer interaction and possess excellent verbal and written communication skills as well as outstanding Windows client/server enterprise environment troubleshooting and architecture skills. * Analyze customers systems to identify potential problems and trends, and subsequently make the necessary recommendations to resolve them to ensure optimal performance of these systems. * Produce high quality, well structured environment assessment documents as necessary, including software and hardware release planning, upgrade planning and bug risk analysis. * Coordinate or assist onsite/remote technical resources to work toward resolution of issues with major upgrades or implementations * Work on key complex critical issues on site at the customer location along with customer personnel and remote Automation Anywhere Support engineers to reproduce issues and gather data as needed. * Ensure that customers can scale seamlessly and rapidly with minimal issues. * As required, the technical architect will provide onsite or remote onboarding services for large customers and/or particularly complex environments. This will include identifying and documenting proposed optimizations and best practices to support maximum availability as well as scaling of the infrastructure. * As required, the candidate will work with customers to perform architectural and process health checks of development, test, and or/production infrastructures. Responsibilities Also Include the Following Working closely with the Customer, Automation Anywhere Customer Success, Sales Engineering and Technical Support teams, the candidate will be engaged on as needed basis with customer IT management and technical personnel to help design the technical infrastructure necessary for the Automation Anywhere software to be successfully deployed and operated, troubleshoot complex issues as well as to work with customers to optimize their RPA architecture from a scalability, stability, and resilience perspective, Automation Anywhere is looking for a self-motivated, highly professional technical architect to join our Professional Services Team. ![]()
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